Privacy Policy

Last Updated: September 30, 2026

At PrimeClean Service, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we may collect, how we use it, and the choices you have when you contact us, request a quote, book a cleaning service, or use our website.

Information We May Collect

When you contact PrimeClean Service or submit information through our website, we may collect information such as:

    ●    Your name
    ●    Phone number
    ●    Email address
    ●    Property address or service location
    ●    Preferred cleaning date and time
    ●    Type of cleaning service requested
    ●    Information about the size and condition of the property
    ●    Photos voluntarily provided for quotation or service purposes
    ●    Access instructions provided for a scheduled cleaning
    ●    Billing and payment-related information
    ●    Messages, questions, feedback or other information you choose to provide

We only ask for information that is reasonably necessary to provide our services or communicate with you.

How We Use Your Information

We may use the information you provide to:

    ●    Respond to inquiries
    ●    Prepare cleaning estimates or quotes
    ●    Schedule and manage appointments
    ●    Provide cleaning services
    ●    Contact you regarding your appointment
    ●    Process payments and provide invoices or receipts
    ●    Follow up regarding service quality
    ●    Respond to questions, complaints or service concerns
    ●    Improve our services and customer experience
    ●    Maintain appropriate business and accounting records
    ●    Send service-related communications

Where appropriate and permitted, we may also contact existing or prospective clients regarding PrimeClean Service promotions, service updates or special offers.

You may ask us to stop sending promotional communications at any time.

Website Forms

When you submit a form through our website, including our Contact Us, or Book Your Cleaning form, the information you provide is used to respond to your request and provide the services you have requested.

Submitting a website form does not guarantee an appointment. All bookings remain subject to confirmation and availability.

Photos and Videos

Clients may voluntarily provide photos of their property to help us understand the condition of the space and prepare an estimate.

PrimeClean Service may also take photos of completed work for internal quality-control purposes where appropriate.

Photos or videos containing identifiable personal information will not be published for advertising, social media or promotional purposes without permission from the client.

Payment Information

PrimeClean Service does not intentionally store full payment card information through our website unless payment processing is provided through an authorized third-party payment provider.

Third-party payment providers may have their own privacy policies and terms governing how they process your information.

Website Analytics and Cookies

Our website may use cookies or similar technologies to help the website function properly and to understand how visitors interact with the website.

These technologies may collect information such as:

    ●    Browser type
    ●    Device type
    ●    Pages visited
    ●    Approximate location
    ●    Time spent on the website
    ●    Referral source

Some information may be collected through third-party services used for website hosting, analytics, advertising or website functionality.

You may be able to control or disable cookies through your browser settings.

Advertising

PrimeClean Service may use online advertising services, including search engines or social media platforms, to promote our services.

These platforms may use cookies or similar technologies to measure advertising performance or show relevant advertisements.

Their collection and use of information are governed by their own privacy policies.

Sharing of Personal Information

PrimeClean Service does not sell or rent client personal information.

Information may be shared only when reasonably necessary with service providers who assist us with functions such as:

    ●    Website hosting
    ●    Scheduling
    ●    Payment processing
    ●    Accounting
    ●    Email communications
    ●    Advertising or analytics
    ●    Other business-support services

Information may also be disclosed when required by law or when reasonably necessary to protect our business, clients or service providers.

Protecting Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse or disclosure.

However, no method of electronic communication or online storage can be guaranteed to be completely secure.

Access Information

Clients may occasionally provide keys, lockbox information, building entry instructions or access codes so that cleaning services can be completed.

This information will be used only for service-related purposes and will be treated as confidential.

Clients should notify us promptly if access information changes.

Retention of Information

We may retain personal information for as long as reasonably necessary to:

    ●    Provide our services
    ●    Maintain business records
    ●    Meet accounting or legal obligations
    ●    Resolve disputes
    ●    Address client concerns

Information that is no longer reasonably required may be deleted, destroyed or anonymized where appropriate.

Your Choices

You may contact us to:

    ●    Ask what personal information we have about you
    ●    Request a correction to inaccurate information
    ●    Ask questions about how your information is handled
    ●    Withdraw consent for certain optional uses of your information
    ●    Request that promotional communications stop

Some information may need to be retained where required for legitimate business, accounting, contractual or legal purposes.

Third-Party Websites

Our website may contain links to third-party websites, social media platforms or external services.

PrimeClean Service is not responsible for the privacy practices or content of third-party websites.

We encourage visitors to review the privacy policies of those services separately.

Changes to This Privacy Policy

PrimeClean Service may update this Privacy Policy from time to time.

The most current version will be posted on our website together with the date of the latest update.

If you have questions regarding this Privacy Policy or how your personal information is handled, please contact:

PrimeClean Service
Mississauga & Surrounding Areas
Email: info@primeclean-service.com