.png)
Terms & Conditions
Last Updated: September 30, 2026
Welcome to the PrimeClean Service website.
These Terms & Conditions apply to your use of our website and to inquiries, estimates, bookings and services provided by PrimeClean Service.
By using this website or booking a service with PrimeClean Service, you acknowledge these Terms & Conditions together with any applicable service policies communicated to you.
Our Services
PrimeClean Service provides residential and commercial cleaning and related services in Mississauga and surrounding areas.
Services may include, depending on availability:
● Regular Cleaning
● Deep Cleaning
● Move-In / Move-Out Cleaning
● Post-Renovation Cleaning
● Post-Construction Cleaning
● Office and Commercial Cleaning
● Airbnb and Short-Term Rental Cleaning
Service availability may vary depending on the property, location, scope of work and scheduling availability.
Quotes & Estimates
Quotes and estimated cleaning times are based on information provided by the client.
This may include:
● Property size
● Number of bedrooms and bathrooms
● Property condition
● Type of cleaning requested
● Photos provided by the client
● Additional services requested
● Information discussed before booking
Unless specifically stated otherwise in writing, an estimate is not necessarily a guaranteed final price.
If the actual condition or scope of work is significantly different from what was originally described, additional time, labour or charges may be required.
Whenever reasonably possible, significant changes will be discussed with the client before additional work is completed.
Hourly Services
For services charged by the hour, the final amount is based on the actual cleaning time worked.
When two or more cleaners are assigned, the quoted hourly rate may represent the combined team rate or may be calculated per cleaner, depending on the quote provided.
Clients should refer to their individual estimate or booking confirmation for the applicable pricing structure.
Flat-Rate Services
Where a flat rate has been specifically agreed upon, the rate applies to the scope of work described at the time of booking.
Additional services or significant changes to the scope of work may result in additional charges.
Pricing & Taxes
Prices displayed on our website or provided in quotes are subject to change unless a booking has already been confirmed under an agreed price.
Prices shown or quoted are before tax. 13% HST will be added to the final invoice where applicable.
Minimum booking requirements may apply depending on the service and scope of work.
Booking Confirmation
Submitting an inquiry or quote request through our website, social media, email, text message or another communication method does not automatically create a confirmed booking.
A cleaning appointment is considered confirmed once PrimeClean Service has accepted the requested appointment and communicated confirmation to the client.
Payment
Unless otherwise agreed in advance, payment is due upon completion of the service.
Accepted payment methods may include Interac e-Transfer, cash or another approved payment method communicated to the client.
Outstanding balances may affect the client’s ability to schedule future appointments.
Cancellations & Rescheduling
We understand that schedules sometimes change.
Clients are asked to provide at least 24 hours’ notice whenever possible when cancelling or rescheduling an appointment.
Late cancellations, repeated last-minute changes, inability to access the property or cancellations after our team has arrived may be subject to a cancellation or service charge.
Additional details are available in our Cleaning Service Policies.
Client Responsibilities
Clients are responsible for:
● Providing accurate information about the property and requested service
● Providing safe and reasonable access to the property
● Informing us about special surfaces or materials requiring specific care
● Securing valuables and fragile items
● Properly securing pets when necessary
● Advising us of known hazards or unsafe conditions
● Providing accurate access instructions when the client will not be present
Service Limitations
PrimeClean Service will make reasonable efforts to provide high-quality cleaning; however, some stains, buildup, damage or deterioration may not be completely removable through standard cleaning.
Cleaning cannot restore materials or surfaces that are permanently stained, damaged, worn, scratched, corroded, deteriorated or improperly maintained.
Results may also vary based on the age and condition of the surface being cleaned.
Damage & Pre-Existing Conditions
Our team takes reasonable care while working in clients’ homes and businesses.
Any concern regarding possible damage should be reported as soon as possible and preferably within 24 hours of the service.
PrimeClean Service is not responsible for damage arising from:
● Normal wear and tear
● Pre-existing damage
● Loose or improperly installed fixtures
● Unstable furniture
● Deteriorated materials
● Improperly secured objects
● Defective appliances or equipment
● Surfaces or materials that react unexpectedly to normal cleaning products
Clients should inform us in advance of delicate, custom, antique or specialty surfaces requiring particular care.
Satisfaction Concerns
If you believe something was missed during your cleaning, please contact us within 24 hours of the appointment whenever possible.
We will review the concern and determine an appropriate response based on the circumstances.
PrimeClean Service does not guarantee refunds simply because a client is dissatisfied. Concerns are reviewed individually based on the service performed and the circumstances involved.
Health & Safety
PrimeClean Service reserves the right to refuse, pause or discontinue work where conditions may pose a health or safety risk.
This may include:
● Biohazards
● Mould requiring specialized remediation
● Asbestos
● Hazardous chemicals
● Pest infestations
● Unsafe structures
● Aggressive animals
● Illegal substances or activities
● Excessive or unsafe waste
● Other conditions that reasonably present a risk to our cleaning professionals
Specialized remediation services are not included unless specifically agreed upon.
Parking & Building Fees
Where reasonably required to complete a service, paid parking, building access fees or similar service-related charges may be added to the client’s invoice.
Photos & Marketing
PrimeClean Service may take photographs for internal quality-control or documentation purposes where appropriate.
Client homes, identifiable personal belongings, names or other personal information will not be intentionally used for public marketing purposes without permission.
Website Information
We make reasonable efforts to keep information on our website accurate and current.
However, service descriptions, prices, availability and other website information may be updated without notice.
Information on the website does not create a guarantee that a particular service, date, price or cleaning result will be available.
Intellectual Property
Unless otherwise indicated, the PrimeClean Service name, logo, website content, photographs, graphics, written materials and other original content are owned by or used with permission by PrimeClean Service.
Website content may not be copied, reproduced, distributed or used for commercial purposes without permission.
Third-Party Services & Links
Our website may contain links to third-party websites, applications, payment processors, social media platforms or other services.
PrimeClean Service is not responsible for the content, security, availability or privacy practices of third-party services.
Limitation of Liability
To the extent permitted by applicable law, PrimeClean Service will not be responsible for indirect, incidental or consequential losses arising from the use of our website or services.
Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
Changes to These Terms
PrimeClean Service may update these Terms & Conditions from time to time.
The version posted on our website will be the current version and will include the latest update date.
Governing Law
These Terms & Conditions are intended to be interpreted in accordance with the applicable laws of Ontario and Canada.
Contact Us
For questions regarding these Terms & Conditions, please contact:
PrimeClean Service
Mississauga & Surrounding Areas
Email: info@primeclean-service.com